Describe your career to date
When I was younger, I didn’t really know what I wanted to be when I grew up, and, frankly, the concept of having a career in “data” just wasn’t something that really existed, or, where it did, it was limited to financial analytics.
My first role out of university was as a planner at a digital media agency which unbeknown to me when I took the job, instantly threw me into a world saturated with data that was largely overlooked. I had a great opportunity to start exploring the art of the possible and look at both analysing and optimising campaigns for a wide range of clients.
After eight years, I moved in-house and having worked for a range of well-known brands and having taken on broader roles/remits with each move, it’s been great to play a part of the ever-increasing focus on data within businesses.
While I’m a capable technical practitioner, I’ve been lucky that my ability to help dissect a problem and look at the different ways we could use data to help answer the question at hand has proved invaluable and enabled me to establish data-driven decision making in each organisation. That said, I’m always learning, particularly from the new generations of data candidates we see coming into the field who often introduce me to a completely new way of approaching problems.
What stage has your organisation reached on its data maturity journey?
In terms of data maturity, we’re still in the very early stages of our journey but things are moving at a rate of knots. You only have to go back to the start of the pandemic when we knew very little about our customers and had limited data-sets beyond the primary source - till data from our shops.
Fast forward three years and we now have an abundance of data and we’re establishing governance around that. The key focus this year is around enabling self-service so that teams can start to embrace this and make data informed decisions. Data is a strategic priority for us to help us to navigate this uncertain market.
Tell us about the data and analytics resources you are responsible for
Our central data team will soon be ten strong and gives us a good base across everything from data governance and privacy through to analytics, reporting and data science. We’re all based out of our UK support centre in London with a remit for supporting markets across the world, from Asia through to the US. We sit within our global digital function, alongside technology, operations, digital product and trading, setting the blueprint for all of our markets to work from as they continue to grow.
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