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This is a profile from the 2022 version of the DataIQ 100.

The latest list is available here.

Carlo Nebuloni, chief data officer, AXA UK and Ireland

What has been your path to power?

 

My career began in consulting at Accenture. This gave me the opportunity to learn a vast amount across different fields, managing deliverables in a fast-paced environment. I then moved to AXA Italy where, with a few of my colleagues, I set-up QUIXA, a direct insurance startup. This took years of production and creativity to build a new product from the ground up. It was hard work, but we had a lot of fun!

 

My work as CIO of that company really cemented my interest in data as I started to realise its power, particularly in the insurance sector. For example, I had the idea of providing a motor insurance quote from just the numberplate, deriving all the necessary information from the available external and internal data sources. We were the first in the market to do this.

 

I subsequently took international roles across AXA in Italy, Spain and Portugal and then moved to the UK as COO of AXA Direct and Partnerships. I took responsibility of cross-selling across the various AXA UK business units in my role as transformation director and chief data officer. As AXA UK&I CDO, I focus on data strategy and on supporting our data teams to cross-pollinate on best practice and levelling-up our data maturity.

What impact has the pandemic had on the role of data in your company/organisation?

 

Like many organisations around the globe, Covid-19 has presented challenges to our teams and changed the way we work. However, our teams were quick to adapt and adjust to a new, remote way of working while continuing to support our customers across the UK, especially during the first lockdown.

 

Insurance is an essential service, with millions of customers needing support on a daily basis. As such, data has become more and more important in acting as the glue to keeping business operations going, even remotely. Since the pandemic began, I have witnessed an increase in data-driven approaches and attitudes, particularly when responding to the evolving needs of customers, or when trying to understand how employees are adapting to change.

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