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This is a profile from the 2022 version of the DataIQ 100.

The latest list is available here.

Daragh Kelly, global VP - data and analytics, Burberry

What has been your path to power?

 

Following an early career as a labour market and education policy economist with the Irish government, I dived deeply into the world of data at Freeserve and it was there that I learnt my trade as an analytics professional. My proving ground was a fantastic five years as a consultant at Experian working across many sectors and around the world helping companies build and exploit their data capability. 

In 2010, I joined Sky where I worked in pretty much every part of the company including marketing, product, customer service and content and in all parts of the insight value chain, including analytics, decisioning, business intelligence, research and knowledge management and building some ground-breaking new insight capabilities.

Eight years later, I joined Burberry in 2018 with a mandate, building on a strong foundation in digital analytics and personalisation, to accelerate the exploitation of data across the whole of Burberry. It’s been an amazing few years where we’ve extended the footprint of advanced analytics into new areas like forecasting, content strategy, pricing optimization, media optimisation, sustainability and customer experience. Burberry is investing in becoming a creatively-driven but data-inspired business and I’m finding the synergy between art and science hugely stimulating and fulfilling.

What impact has the pandemic had on the role of data in your company/organisation?

 

Once stores started closing, the immediate priority was on using data to help drive trading performance – driving engagement and revenue through digital channels as well as enabling remote selling by sales advisers, and, I think, permanently elevating the role of data and analytics in our business. From there, we moved onto to more fundamental challenges – like working out how to forecast accurately in such unstable times to deepening our understanding of consumer needs and behaviours as we accelerated the development of our omnichannel retail proposition.

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