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This is a profile from the 2022 version of the DataIQ 100.

The latest list is available here.

Niresh Rajah, managing director, head of data and digital advisory practice, Grant Thornton

What has been your path to power?

I spent ten years in management consultancy working for Deloitte and Ernst & Young for clients in a variety of industries, including financial services, oil and gas, mining and FMCG. This involved a variety of projects from large, complex transformations to specialist advisory where information was critical for decision-making. This regularly involved preparing and presenting fact-based information to executive committee and boards. I also had the opportunity to work across a number of continents – North America, Africa, Middle East, Asia and, of course, Europe.

 

I then moved to working for two large universal banks (Lloyds Banking Group and Barclays Bank) for approximately 11 years. I led the single customer view transformation at Lloyds Banking Group, resulting in all data from source systems being ingested into a common data warehouse.    Spending time in the regulation space, where data was critical to meeting regulations, involved me in leading the response to some complex regulations, such as FATCA, Dodd-Frank EMIR, MIFID II , Deposit Guarantee Scheme Directive, GDPR, LIBOR, Structural Reform, etc. 

 

This then naturally led me to take on responsibility for establishing and managing the chief data office (CDO) as BCBS 239 and regulators became specifically focused on effective management of data for prudential and systematic risk management in the financial services industry. Taking accountability for developing the data strategy and key standards, including data management, data quality and data lineage.

 

While at Barclays UK, I had responsibility for managing the chief data office, accountability for managing regulatory change, regulatory developments including regtech and automation of controls across the estate. Working with the business, the focus was on how to leverage data to solve real problems - reducing customer complaints and improving service, increasing up-sell/cross-sell opportunities through insightful data.

 

In the last 18 months, I joined Grant Thornton to establish and lead the data and digital advisory practice. This has involved working on extremely interesting projects, from developing an ESG data and analytics platform, providing data analytics solutions, helping organisations with their data management issues, supporting democratisation of data within an organisation, developing data platforms, and working with some fantastic innovative technologies as collaboration partners.

Niresh Rajah.JPG

What impact has the pandemic had on demand from your clients?

Grant Thornton is a full services professional firm (advisory, tax, corporate finance and audit). In terms of clients for data and digital advisory services, we have seen a significant increase in demand and this is in part due to the digitalization journey clients have had to take as a result of the pandemic. As clients have embarked on their digital transformations, leveraging good quality, complete, integrated data sets have been a critical factor for success. Expectations of end customers of these organisations are also at an all time high based on their digital interactive ‘amazon experience’.

 

We have been supporting organisations to mitigate challenges in improving legacy architecture, remediating poor data quality, integrating internal and external data through effective data pipelines, supporting development of data catalogues with a focus on critical data elements, data profiling and developing data platforms for a variety of use cases.   

 

Do you get a seat at your clients’ strategic discussions? If not, what will it take to get you there?

I am fortunate that I am seen as a ‘trusted advisor’ to our FTSE 250 clients and be involved in their strategic discussions to support them in shaping the data and analytics strategy, digital strategy and transformation plans.   

 

This generally happens in three ways:

  • I have long standing relationships with some of our clients and I regularly attend their Data Management Councils or Quarterly Executive Meetings on Data/Digital to provide strategic advice and challenge
  • Mentoring and coaching of chief data officers/chief digital officers and as a trusted advisor to bounce ideas and plans in a safe and confidential one to one environment.
  • Ad-hoc advice when organisations are at critical points in their data and digital journey.
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