Ciara Moore, Chief Data and Digital Officer, Bank of Ireland UK

Describe your career to date

I have more than 20 years of successful delivery across banking and advisory. Across my career, I have proven success at Executive level driven through a focus on delivering value for customers and the business by transforming the data, digital, operational, and cultural landscape, implementing change in complex and challenging environments, demonstrating strong visible and values-led leadership, resilience, and execution focus. As a member of the Executive Committee and directly reporting to the Chief Executive of BoI (UK), the Chief Data and Digital officer is a key leadership role. I have:

• Delivered value (financial and non-financial) by developing, executing, and undertaking an annual review of the BOI UK Digital, Data, Analytics, and Customer strategy.
• Driven customer centricity via digital enablement and data-backed customer insight.
• Transformed data and analytics, addressing legacy issues and creating an operating and delivery model to enable greater insight generation and data driven decision making.
• Implemented customer led, customer centric thinking and delivering changes to create a customer obsessed culture and deliver on consumer duty requirements.
• Improved leadership culture and innovation, restructuring management team and colleague roles, and improving colleague engagement (59% to 74%).
• Introduced a data, digital risk and governance framework I am also currently a Non-Executive Director of First Rate Exchange Services, a wholesale business providing tailor-made financial exchange solutions for companies in the finance, travel, and retail sectors.