I have over 18 years of experience in the dynamic world of business analytics and operational strategy, consistently empowering global companies to transform decision-making, optimize customer experiences, and drive sustainable growth through the power of data.
As Director of Advanced Analytics at Airbnb, I lead a powerhouse team of analytics experts across the US and India. My work at the intersection of trust and safety, product, operations, CX, and engineering is reshaping how the platform safeguards its community while enhancing user experiences and operational efficiency.
Prior to Airbnb, I made waves at Twitter as the Director of Analytics for Content Moderation and Support Operations, where I architected a global insights engine that managed millions of monthly user and classifier-flagged cases. My leadership extended into service operations, partner health, customer experience strategy, and crisis management.
At eBay, as Head of Business Analytics for Product and Marketing, I directly influenced over $700 million in incremental annual gross merchandise sales, delivering innovation through customer-centric experimentation. Before this, at Yellow Pages (formerly AT&T), I orchestrated a massive digital transformation roadmap for the North American SMB segment, securing profitable growth during a critical period of industry evolution.
My career started in engineering analytics at Yahoo and Maximus, where I honed my ability to bridge the technical and strategic worlds; a combination that continues to define my leadership style today.
I have degrees in Computer Science and an MBA in Strategy and Operations, plus advanced certifications from UC Berkeley and the Disney Institute. I believe that I bring a deeply thoughtful, innovation-driven mindset to every initiative and my unwavering belief in the power of data to inspire trust, deliver excellence, and create meaningful impact has remained central.