What stage has your organization reached on its data maturity journey?
Well established for a company of our industry and size. We have a mature data analytics strategy and platform to service our customers that includes remote equipment monitoring, remote diagnosis, self-service portals, to name a few.
Tell us about the data and analytics resources you are responsible for
Digital, data and analytics team is established as a center of excellence within our company. This supports all business units and business functions across the company. As a member of the executive team reporting to the CEO, I am responsible for all digital technologies, enterprise applications, business intelligence, service automation, and data analytics. Most of the team is based in our NC headquarters but we do have offshore teams on contract.