I began my technology career on a graduate training scheme converting from a background in languages to a software engineer specialising in Oracle applications. After roles in manufacturing and pharmaceuticals, I became more involved in data design and eventually moved into data warehousing and business intelligence.
As infrastructure and storage capacity advanced, my foundation across both technology and data enabled me to develop capabilities where deep analytics and operations work closely together. Within the finance industry this capability started as enhanced CRM leveraging analytics to give an enhanced customer view but then more recently, I led a function looking at generating new income streams based on corporate and industry insights using customer transaction behaviour.
I have worked across multiple functions and technologies through periods of significant change and the evolution of data and its use during that period has enabled many new avenues of exploration and benefit. Within Santander, my focus has been maturing the governance function and a migration to cloud and of course driving transformation through AI and always with a view of how data can be used to drive transformational change.