This saw results of more than £200 million in cash benefit, team growth from 100 to 250 members, enterprise-wide digital capabilities and the improvement of net promoter score by 28 points.
In September 2021, more than 20 graduates and apprentices were welcomed into the digital team where experienced team members co-ordinated and led a six-week training course, providing hands-on introductions to key technical skills and tools to solve real business problems. Parallel to this, ten employees from different areas of the business were taken on a data engineering conversion course created by the digital team that provided education and up-skilling before being transitioned onto live projects.
Elsewhere, the digital team implemented an enterprise-wide licencing partnership with Tableau (over 30,000 licences) which empowered the company and retail network to be transparent and collaborative with data analysis and visibility, enhancing insight generation and decision-making. Integrated data science optimisation models improved alignment between inventory and customer demand, with attributable benefits of over £1,000 uplift in profit per unit and 11% faster sales rate.
Integrated data science optimisation models into retailer ordering systems to improve alignment between inventory and customer demand provided more than 8,000 vehicle recommendations per month to over 450 retailers, with attributable benefits of over £1,000 uplift in profit per unit and 11% faster sales rate. Teams across four continents ensured millions of vehicle parts met legal importation requirements to minimise delays into manufacturing plants, saving 200 full-time equivalents’ worth of time and reduced duty costs by £14 million by proving supply origin and claiming preferential status.
