What stage has your organisation reached on its data maturity journey?
As a modern mutual, we run the organisation in the interests of our customers and members, who ultimately benefit from the power of our mutuality. Our business strategy reflects the importance of data in helping customers achieve good outcomes in this context, through a data-led, digitally nimble approach. With the effective data culture set, we’re now working through a multi-year roadmap to enhance how we use data across our business.
Tell us about the data and analytics resources you are responsible for
Our data organisation is a part of our group commercial division. Being positioned here has brought strong business alignment and ownership of the data-agenda. It also helps us to coordinate business demands around data before they reach our technology teams, who we collaborate closely with day to day.
Our data office has a broad remit and works across most areas of the data eco-system and we are custodians of the group’s data strategy. Our team provides data science, data visualisation and data engineering skillsets to build insight and machine learning products. Our data transformation teams are embedded into portfolio projects, providing data architecture, data design and data modelling services.
We also act as the hub for data management, data privacy and data integrity capabilities. In total, there are around 50 colleagues directly in our data office, with the addition of several multi-disciplinary squads working indirectly as part of the team.