Data literacy is a key enabler of the value and impact from data. How are you approaching this within your organisation?
We have been on a journey with data literacy across the organisation. To ensure we reach as many people as possible, our storytelling with a common goal that is easily understood is important. Instead of framing as data, I like to frame as delivering good customer outcomes supported by data insight. Everyone can relate to being a customer and the experience you would like. Framing our approach with the customer at the forefront and bringing to life how data and analytics can support and drive this has worked well for us. Data fluency pathways have been developed for everyone to participate in and the uptake rate has been high. People have a desire to learn more and also see that developing data literacy can support whether it is to develop into a role in the Data team, develop within a Data team, or simply be more aware of the value of data. This has really enhanced colleagues understanding of data, the value of it, and how this can support our customers. Within the Data team, we have hired skill sets we had a shortage of, improving diversity in the team. This diversity has made a demonstrable difference and has brought this team closer to together, with performances improving exponentially.
