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Jillian Powers

Jillian Powers, Responsible AI, JP Morgan Chase

Describe your career to date

I have had a few careers at this point in my life; reinvention and growth have kept this journey exciting! After earning my PhD, I worked in academia and higher education as a post-doctoral fellow and professor of sociology and American Studies, then I left academia for industry and worked in management consulting where I focused on bringing social-science and humanistic practices and theories to business challenges. I then moved to digital transformation, UX research and data modernization before shifting to ethical and responsible AI. It’s been a wild ride! 

What stage has your organization reached on its data maturity journey?

As a large financial services institution, we take data seriously because we have lots of responsibilities to our clients and our customers, as well as our shareholders – but I believe all organizations have opportunities for growth and maturity when it comes to data, even those who have mature data practices.  

 

Tell us about the data and analytics resources you are responsible for

As part of a responsible AI team within enterprise technology, our mission is to bring standardization, ethics and best practices to our firm. We support all functions and stakeholder groups, especially data practitioners, owners and users.

What challenges do you see for data in the year ahead that will have an impact on your organization and on the industry as a whole? 

The industry rightly has focused on data security, and for certain markets privacy requirements to align and remain GPDR and CCPA compliant, but AI comes with new data risks, and people have new expectations – thinking past a compliance lens or a functional and technical understanding of data is crucial for organizations. To unlock new value, we must take a social-scientific and systemic approach to information and act as responsible data stewards. 

 

Have you set out a vision for data? If so, what is it aiming for and does it embrace the whole organization or just the data function?

To unlock the potential of data, the whole organization and all functions and roles need accurate, timely and robust information. They also need to know what they’re working with, when (and when not) to use specific sources and what are the limitations so we can collectively share and use information responsibility. Data functions are crucial for this vision, but we all have a role to play. 

 

Have you been able to fix the data foundations of your organization, particularly with regard to data quality?

My human-centered and systems-based approach, drawn from sociology pushes me towards a more strategic and applied definition of data quality and | look forward to working with other data practitioners to incorporate this perspective in organizational data practices.

Jillian Powers
Jillian Powers
has been included in:
  • 100 Brands 2023 (USA)

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