Data literacy is a key enabler of the value and impact from data. How are you approaching this within your organisation?
Some areas within the organisation are quite mature, whereas others are lagging behind. I think the biggest improvement I have seen to date is that no one questions the importance of data anymore. Everyone recognises that data is important, however some areas of the business have not yet adapted to using data for decision making. Equally, there are areas within the AA that still rely on their daily PDF reports with no ability or appetite to self-serve. One of the biggest challenges at our organisation is to explain why data quality issues are not easy or cheap to resolve and why we cannot always have timely data. Even if we know what the issues are, to implement changes in our convoluted legacy data warehouses is more costly than we would like it to be. Our approach to increasing data literacy of the whole organisation is two-fold:
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We created an intranet page for all things data where everything is at the users’ fingertips.
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We are targeting individuals and teams within the business to work closely with them where we feel they will hugely benefit from data skills.
We have made considerable progress within the first year or our three-year plan, decommissioning over 700 reports and really pushing on self-serve dashboards.
