What challenges do you see for data in the year ahead that will have an impact on your clients and on the industry as a whole?
I would paraphrase the realtor mantra of “location, location, location,” and say that the biggest challenge for every organization in the coming year is going to be “AI, AI, AI” – especially genAI. This is a hot topic and the hype around ChatGPT over the past year has driven discussions about how organizations can adopt and take advantage of genAI. How is this a data challenge? Organizations need to get their data to a level where it can be used by the AI and genAI models. This means that it must be available to the AI models in a format that is easily accessible, understandable, and usable without requiring the AI model to perform mental gymnastics.
The data also need to be relevant to the task at hand to avoid confusion and hallucinations. The quality, accuracy, and timeliness of the data also needs to be addressed. Most organizations are nowhere near this state of readiness with their data. Their challenge will be to achieve some semblance of data AI readiness to enable the adoption of these new technologies.