Data literacy is a key enabler of the value and impact from data. How are you approaching this within your organisation?
For me, data literacy is an integral part of the data strategy of the business and has a strong part to play in ensuring successful data governance. When I designed the data governance framework for the organisation, I ensured that data literacy spanned all of the deliverables and was seen as a core enabler to becoming a data-driven business.
To help inform the work that would be required to build an enduring data literacy programme, as well as to provide other opportunities for success, I introduced DataIQ to Starbucks, working with them to refine and deliver our first DataIQ Data Literacy Assessment. Analysis of the results showed that trust in the data was a fundamental first step, but also that our partners (employees) were not necessarily engaged with, or making the best use of, the data that was available.
To help our partners to understand and communicate not only the data itself, but also the benefits and insights that can be gained from using it in new ways, we are in the process of building a delivering a data literacy programme that will be available to all support centre (head office) partners, which will recognise the different needs of partners throughout the organisation. From novice data analysts to influential data guardians, we will deliver content that covers a range of data personas.
A key tool within this will be our EMEA data university, which will be a portal for delivering bronze, gold, and platinum levels of skills and knowledge, and will help to foster a community of passionate and data literate partners who can support and develop each other.