What key skills or attributes do you consider have contributed to your success in this role?
As a leader, I have the privilege of motivating my teams to make data-based decisions that help our customers succeed. This is something I am really passionate about – working together with my teams and customers alike to be agile, find solutions, and take opportunities to innovate. My years in the industry have taught me the criticality of building trusted relationships to achieve this.
What level of data maturity do you typically encounter across your client base and what tends to hold this back?
From virtual medical appointments to retailers shifting to online sales and curbside pick-up, to air travel moving more options to the digital space – every industry around the world is generating more data than ever and needs that data more than ever to make decisions. We work with businesses at different stages of their data journey, but the one constant is that success isn’t just about software, it’s about data culture, too. A culture where workers at every level are encouraged to make data-driven decisions.
Organisations need to be able to unlock and bring together the vast amount of data across multiple systems and technologies for everyone, from data scientists to frontline workers, to draw insights and act to create truly connected experiences, innovate faster, and make better business decisions.
Some of the biggest barriers that we hear from our customers include a lack of digital and data skills across their workforce, meaning a lack of understanding of data, lack of ability to generate insights from data, too much data, and lack of trust in data.
