What impact has the pandemic had on the role of data in your company/organisation?
The biggest impact has been the realisation and amplification of the value of data. Data has played a critical role in driving our customer obsession forward. Through analysis of our customer relationship survey data we have been able to increase customer experience and satisfaction, and identify areas for future improvement.
We’ve also seen increasing interest and curiosity from team members in personal development, specifically around increasing data literacy and the art of the possible. At HPE we have a fail-fast culture and empower our teams to commit to learning.
Does data now have a seat at the table during strategic discussions? If not, what will it take to get it there?
Absolutely, our strategy is all around turning data challenges into opportunities. I do not recall a time when I have been in an executive strategy meeting where we have not challenged the data and its insights.