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Tia Cheang, Director of IT Data and Information Services, Gallagher

Tia Cheang, Director of IT Data and Information Services, Gallagher

Describe your career to date

I would describe myself as an experienced Chief Data Officer, with a career spanning diverse sectors. My journey has involved a commitment to leveraging data for transformation and societal good. I have held roles at Gallagher, NHS Digital, KPMG, and Nexus Digital Technology, and have consistently championed a data-driven approach throughout.

In my current role as Chief Data and Analytics Officer with Nexus Digital Technology, I strive to ensure technological innovation remains at the forefront. This advocacy extends to the Parliamentary arena, where I play an active role in debates concerning the development of the northeast of England, tech, and digital skills, health tech, and AI through my involvement in APPGs.

Beyond my executive roles, I serve as a Non-Executive Director and Board Advisor at HMSA, offering strategic direction to the organisation.

Data literacy is a key enabler of the value and impact from data. How are you approaching this within your organisation?

We know that technical innovations alone cannot drive success in data democratisation. Cultural change, shaping behaviours, and nurturing a value-driven journey are foundational to achieving our goals.

Data literacy is at the centre of strategic technology plans. Recognising that technology’s true potential can only be harnessed when we have the ability to use data wisely, we are embarking on substantial efforts to foster this literacy.

Gallagher has well established comprehensive graduate and apprenticeship schemes, focusing specifically on technology and data. Our plan is to ensure our workforce can consume and use our data in a safe and effective manner.

Our approach extends beyond collecting and analysing. It is about purposefully linking data back to our value chain, ensuring that every data touchpoint has purpose, and that it resonates with our wider organisational values, and contributes directly to our broader mission. I understand that the success of our data strategy is intertwined with the continuous evolution of our organisational culture, embedded behaviours, governance, and values.

Have you been able to fix the data foundations of your organisation, particularly with regard to data quality?

Gallagher has laid the groundwork for our data and digital strategy in collaboration with our US counterparts. This includes setting up our data platforms, providing a strong foundation for data management and analysis. We have also initiated the delivery of analytics solutions that are already delivering benefits by improving decision-making and operational efficiency.

We have witnessed noticeable improvements in our data quality, data lineage, and master data management thanks to the tooling implementation we undertook as part of our data management programme. These enhancements are crucial for ensuring data accuracy, reliability, and consistency across the organisation.

Through the data management work we have completed with our partners – Elait, Datactics, and Collibra – we are seeing positive impacts for our customers, and greater operational efficiency and data transparency.

Looking ahead, our focus for the next year is to expand these efforts by migrating all business units onto the new data platform, ensuring broader access to data and analytics capabilities across the organisation and we will be carefully monitoring and tracking the progress and benefits.

Tia Cheang
has been included in:

100 Brands 2024 (EMEA)

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Tia Cheang, Director of IT Data and Information Services, Gallagher

Join our membership network of over 250 global senior data and AI leaders.

The trusted global collaboration and intelligence platform for data leaders.

Join our membership network of over 250
global senior data and AI leaders.