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Tom Brown, Founder and Managing Director, The Information Lab

Describe your career to date

 

I have worked in technology since the mid-1990s, programming and implementing ERP solutions initially. This early experience taught me the tools and techniques to work with data, giving me the building blocks for the later part of my career. During 2005, I founded my first company, Concentra, which was a tech firm specialising in building bespoke web applications. These applications created large amounts of data and hence it was inevitable that I would end up creating the data analytics team within our company. This led me to the most important moment in my career; partnering with Tableau Software. Once I began working with Tableau, I knew I had to build a new company to exercise my addiction to their software. The Information Lab started life as a Tableau partner to resell their software and provide consulting services to support companies who had invested in Tableau. Within a few years, we had expanded our software portfolio to include Alteryx and these two products remain our flagship solutions today. We are now one of the leading partners for both Tableau and Alteryx globally. In 2015, The Information Lab embarked on a huge expansion of our headcount through our new training programme, The Data School. We have since trained over 400 new Data Analysts and have opened Data Schools in Sydney, Hamburg, and New York, alongside our London headquarters. Alumni from The Data School are now working all over the world as evangelists for data and many are teaching the next generation. 

What challenges do you see for data in the year ahead that will have an impact on your clients and on the industry as a whole?  

 

The data industry loves a new trend, we cannot get enough of buzzwords: big data, self-service, data lakes – you name it, someone will write a book on it and before we know it, every CDO in the land will be claiming to be doing it. In chasing these technical silver bullets, we have seen organisations frequently lose their way, constantly rebuilding their whole stack assuming the new tools will solve their data related problems. This trend presents a real challenge for the industry, as the search for quick fixes avoids the need to do the real work of educating an entire workforce, providing them with the right tools and requiring leadership to justify decisions with solid data. A back-to-basics approach is needed by most organisations, but it is often not cool just to execute the basics perfectly and the search for an easy win goes on. 

How are you developing the data literacy of a) your own organisation and b) your clients?

 

Within The Information Lab, we are a learning organisation at heart. At any given time, there are dozens of people in classrooms learning data analytics, but our development of people does not stop there. We run endless extra curricula activities to help teach the wider aspects of our subject and we encourage all of our team to engage with the communities outside of our company to learn, teach, and mentor others. Within our clients, data literacy programmes are at the heart of what we do. We have undertaken client engagements to enable up to 20,000 people to become more fluent with data, teaching people the very basics, using paper and pen, up to predictive and spatial analysis using Tableau and Alteryx. 

How are you preparing your organisation and your clients for AI adoption and change management? 

 

Our partnerships with Tableau and Alteryx are central to everything we do. As we think about the opportunities artificial intelligence (AI) will provide our teams and our clients, we instinctively look through this lens. Hence, we are currently thinking about how our customers should review their data strategy to provide sources of data that best support their AI initiatives. We are undertaking pilot projects and consulting with companies to help them take AI from hype to reality. 

Tom Brown
has been included in:
  • 100 Enablers 2023 (EMEA)
  • 100 Enablers 2024 (EMEA)

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