Vacancy - Client Success Manager

About DataIQ

DataIQ was founded in 2011 to create the first community and support network for the emerging data & analytics profession. The company has evolved to become the leading dedicated independent organisation for data and AI leaders and their teams.

Today we curate the world’s foremost data and AI peer-to-peer network, provide invaluable insight and benchmarking solutions, and run the profession’s most respected and valued recognition programmes including the DataIQ 100 and DataIQ Awards. Together, they play a crucial role raising the profile of leaders and their teams, celebrating their success helping them attract new talent, and new investment from their organisations.

As we expand, we are looking for Client Success Manager to join our team to help us deliver value for our portfolio of enterprise Clients.

Your Responsibilities

• Build and maintain strong, trusted relationships with assigned Client accounts
• Proactively manage Client onboarding, adoption, engagement
• Driving renewals and revenue expansion for assigned accounts
• Conduct regular check-ins (monthly) business reviews (quarterly) to monitor progress and agree next actions
• Effectively identify issues, scope solutions, deliver outcomes, and clearly communicate value to Clients
• Act as the voice of the Client internally, providing feedback to improve product offerings
• Use other members of the DataIQ team to support on calls as appropriate
• Address and resolve Client issues promptly and effectively
• Monitor Client account health metrics and take proactive steps to improve Client satisfaction and retention
• Collaborate with internal teams to ensure smooth delivery of Client activity 

About you

• Proven experience building relationships and managing senior corporate stakeholders.
• Outstanding written and verbal communication skills ideally with experience of moderating meetings
• Self-motivated, strong time management, prioritisation and organisational skills and a disciplined work ethic
• Be passionate, ambitious, personable, have high energy and enthusiasm, a great team player, demonstrate a spirit of cooperation – a strong fit with our core values.
• Demonstrate high levels of literacy and numeracy
• Be comfortable working with AI as a productivity tool in your day-to-day work
• Ability to exercise professional judgement in managing complex client relationships and resolving service delivery issues independently.

Experience

• 3 years relevant Client success account management or sales experience in a B2B environment. Within information services or expert networks is a bonus.
• Carried or directly contributed to a financial target
• Background in delivering information services for professional or advisory organizations with high value corporate membership fees and offerings an advantage.
• Knowledge of the data and analytics landscape beneficial but not essential.

Our Core Values

We Care        

About our Clients and colleagues. With a relentless focus on getting it right. Everyone in the business gets a high from helping other people.

We’re Enthusiastic

We engage and delight. We welcome positive encouragement and seek constructive criticism.

We’re Creative

Our ideas and creative solutions make a difference. There’s always a way. We embrace change.

We’re Accountable

We know what we need to do. We build trust by doing what we say – on time. We’re self-disciplined. We take responsibility and blame no-one. And sometimes it’s OK to say no.

We’re Collaborative

We are a team. We struggle together. We win and go further together. We work for the team, not ourselves.

We Pursue Excellence

We empower ourselves and each other to pursue excellence at every opportunity, delivering measurable impact for our clients.

Diversity, Equity & Inclusion

We view diversity holistically, understanding that the definition is constantly evolving. Our definition of diversity includes, but is not limited to, race, ethnicity, colour, nationality, sexual orientation, gender identity and expression, class, religion, disability, and age. This is a place to feel at home, express yourself freely and to make your mark.