Digital Transformation at CFAO Improves Customer Satisfaction

CFAO is a 4.2 billion euro company based in France that does business in 36 African countries, 7 French overseas territories, Denmark, Portugal, Italy, India, Vietnam, and Cambodia. With more than 140 operational subsidiaries, CFAO found it difficult to be as responsive as they wanted.

“We lacked sufficient transparency into our process flows,” says Anthony Gillaizeau, IT Manager at CFAO. “We couldn’t quickly track ordered products, the status of orders in the various systems, and so on.”

Download this report by InterSystems to learn how CFAO has been able to:

• Unify commerce
• Improve customer satisfaction
• Create new revenue channels